TIMBERSTONE - CROSSTOWN, LLC is committed to your complete satisfaction. This Return & Refund Policy is effective as of December 04, 2025.

RETURN ELIGIBILITY

30-Day Window: Return any unused e-bike or accessory within 30 days of delivery.

Condition: Must be in original packaging, with all accessories and under 10 miles ridden.

Defective Items: Full replacement or refund within 7 days — no restocking fee.

RETURN PROCESS

Contact info@timberstone-ct.us or call +1 (239) 293-3699 with your order number.

Receive free return label (we cover return shipping on all approved returns).

Ship back to: Timberstone Returns 100 Kingstown Drive, Naples, FL 34102, USA

REFUND TIMELINE

Full refund to original payment method within 5–7 business days after inspection.

Original shipping charges non-refundable unless defective.

2-YEAR WARRANTY

Every e-bike includes a 2-year limited warranty against manufacturing defects. We’ll repair or replace — your choice — at no cost.

NON-RETURNABLE ITEMS

Used e-bikes (over 10 miles)

Clearance/final-sale items

Missing parts or damaged packaging (unless defective)

CANCELLATIONS

Cancel before shipping for a full refund — contact us within 24 hours.

CONTACT US

TIMBERSTONE - CROSSTOWN, LLC 100 Kingstown Drive, Naples, FL 34102, USA Phone: +1 (239) 293-3699 Email: info@timberstone-ct.us

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